Where are you located?

25862 McBean Pkwy, Santa Clarita, CA 91355

What are your office hours?

Mon - Thu 9:00 am - 6:00 pm
Fri 9:00 am - 5:00 pm
Closed Weekends and Holidays:

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• Black Friday

• Christmas Day

• New Year's Day

How can I fax the office?

Our fax number is 661-412-0010.

How much does an exam cost?

The fees depend on the type of service required for your eyes and any applicable insurance benefits. Please contact our team to review your insurance benefits that may contribute towards products and services. Co-pays and professional fees must be paid at the time of service. We are an open-access provider and can help you discover your benefits, and easy financing is available with CareCredit.

What do I need to bring to my appointment?

Please bring to your next visit:

• A government-issued form of identification

• Current insurance card

• List of your medications including supplements

• Current or old glasses including sunglasses

• Current contact lens packages (even empty ones) or previous contact lens prescriptions

• Name of your contact lens solution

Which insurance plans do you accept & what are my benefits?

We are an open access provider and participate with Vision Service Plan (VSP) and Medicare (PPO Only). Every plan is different, and our team is able to help you review your unique benefits upon request. We are NOT a Medi-Cal or Medicaid provider. If you are unsure if we accept your specific plan, please ask our team to help you discover your benefits.

As an open-access provider, your costs with us are transparent and will be reimbursed directly from your insurance company for eye exams, prescription eyeglasses, contact lenses, sunglasses, and more.

What happens if I cancel or do not show up to my appointment?

We are committed to providing exceptional care. Unfortunately, when a patient cancels without giving enough notice, it prevents another patient from being seen. We make every effort to mutually respect scheduling conflicts, and require at least 24 hour notice if you need to cancel your appointment. A no-show or late cancellation fee of $40 will apply. We reserve the right to modify your appointment if you do not confirm. If you miss or cancel two appointments without 24-hour notice, you may be unable to schedule any further appointments. You are responsible for this fee; it will not be billed to insurance.

How long does it take to get my contacts and glasses?

Most contact lenses require up to 5 days after an order is placed, and you will be notified as soon as they arrive. Prescription glasses may require up to 14 days depending on the prescription and availability. If purchased with insurance, an order may require additional time because insurance companies require the order to be sent to insurance-contracted facilities. If you feel there is an unusual delay, please contact our team to check on the status of your order.

Why are contact lens exam fees billed separately?

Contact lens exam fees are separate to ensure a thorough evaluation specifically tailored to contact lens wear, including additional tests and time, for your safety and comfort.

Why doesn't my insurance cover my contact lens exam?

Every insurance plan is different. Some vision plans include coverage for contact lens exams, but your specific plan may not. You can contact your plan administrator to see if it can be added.

Why do I have a copay for my eye care services?

Copays are a standard part of insurance plans designed to share the cost of healthcare services between you and your insurance provider. If you believe there is an error, you must contact your plan administrator.

Why doesn't Medicare cover refraction or glasses?

Medicare provides benefits toward medical services only. Routine vision care such as refraction and glasses may are not included.

Why do glasses and contact lens prescriptions have expiration dates?

Glasses and contact lens prescriptions have expiration dates as a crucial aspect of your eye care. Regular updates are essential to safeguard both your eye health and the quality of your vision correction. Since most people's eyes change over time, renewing your prescription ensures any potential underlying eye health issues are promptly identified and addressed, ultimately contributing to the longevity of your clear and healthy vision.

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